Do you know if you have any unanswered messages?

With Funktio’s Tickets application, you can ensure that your customers’ messages are processed quickly. You can delegate tasks to your colleagues and check the status of the message to make sure it has been dealt with.

With Funktio, you can conveniently serve your customers through one service channel, and your customer can drive their business forward without delay.

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Why Funktio Tickets?

There is a message for you. Where? In Funktio

Transparency to customer service

With ticket functions, your team and company will be an active and responsive party for your customers. You can even say goodbye to internal message bouncing.

  • Uniform contact view as tickets.
  • The people you select will see the message, the assigned person will respond to it, and you can track that the matter is being handled.
  • Create an internal follow-up message, for example, for the sales team to handle.
  • The ticket is closed once the matter is resolved, but you can return to that specific contact later.

    Funktio Tickets reduce waste of time

    Tickets help you avoid being the weakest link in the message thread. The broken phone effect is eliminated, and the quality of your communication, customer service and time margin increase.

    • Sharing the original source information becomes easier: you don’t have to tell the same thing over and over again.
    • Make sure all the relevant people have access to the same information.
    • The same issue isn’t unnecessarily handled by multiple people at the same time.

      Ensure that messages are replied to

      Customer service is a competitive sport. Fast and developing parties engage their customers with immediate service. Funktio ticketing is a competitive advantage and the right choice when:

      • You want to ensure that messages from customers or stakeholders have been responded to, as well as when and what was replied.
      • You want to enhance efficiency without a major system overhaul.
      • You want information to be distributed to the desired employees instead of being tied to specific individuals.
      • You want measurability and improvement for customer service.

        Features

        Ticket management

        • Create tickets via email and manually.
        • Detailed ticket view with table editing ticket details
        • Customisable ticket fields, including source, urgency, and status.
        • Ability to assign tickets to managers and processing teams.
        • Notification to the person in charge of the new ticket.
        • Support for different types of tickets, such as service/product related inquiries, general inquiries, etc.

          Search and filtering

          • Advanced search features for tickets with customizable filters.
          • Ability to store and download search parameters for efficient processing of tickets.
          • Ability to filter tickets by urgency, status, number, source, and other predefined criteria.
          • Ability to save searches as favorites for personal or collective use.
          • Custom column configuration for personal ticket lists.
          • The ability to export tickets to Excel for reporting and analysis.

            Others

            • User-specific email configuration for communication settings.
            • Customizable ticket descriptions with HTML support.
            • Import from Excel function for entering and transferring data.
            • Responsive design for compatibility with different devices and screen sizes.

              Start for free

              Try Funktio for 14 days with no commitment.

              When you activate your subscription, the price is based on the number of users. In the future, the number of users can be added flexibly.

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