Do you know if you have any unanswered messages?
With Funktio’s Tickets application, you can ensure that your customers’ messages are processed quickly. You can delegate tasks to your colleagues and check the status of the message to make sure it has been dealt with.
With Funktio, you can conveniently serve your customers through one service channel, and your customer can drive their business forward without delay.
There is a message for you. Where? In Funktio!
Transparency to customer service
With ticket functions, your team and company will be an active and responsive party for your customers. You can even say goodbye to internal message bouncing.
- A unified contact view as Tickets.
- Your chosen people see the message, the person in charge responds and you can follow up to make sure it’s being dealt with.
- Create an internal follow-up message, for sales to process, for example.
- The ticket will be closed once the issue has been resolved, but you can return to the contact in question later.
Funktio Tickets reduce waste of time
Tickets help you avoid being the weakest link in the message thread. The broken phone effect is eliminated, and the quality of your communication, customer service and time margin increase.
- Sharing the original source information becomes easier: you don’t have to tell the same thing over and over again.
- Keep everyone involved in the process or task on the same page.
- There is no point in having several people working on the same thing at the same time.
Ensure that messages are replied to
Customer service is a competitive sport. Fast and developing parties engage their customers with immediate service. Funktio ticketing is a competitive advantage and the right choice when:
- You want to ensure that messages from customers or stakeholders have been responded to, and when and what has been responded to.
- You want to streamline your operations without a major system reform.
- Instead of personalisation, you want the information to be shared with the desired employees.
- You want customer service to be measurable and evolving.
Features
Ticket management
- Create tickets via email and manually.
- Detailed ticket view with table editing ticket details
- Customizable ticket fields, including source, urgency, and status.
- Ability to assign tickets to managers and processing teams.
- Notification to the person in charge of the new ticket.
- Support for different types of tickets, such as service/product related inquiries, general inquiries, etc.
Search and filtering
- Advanced search features for tickets with customizable filters.
- Ability to save and load search parameters for efficient ticket processing.
- Ability to filter tickets by urgency, status, number, source, and other predefined criteria.
- Ability to save searches as favorites for personal or collective use.
- Custom column configuration for personal ticket lists.
- Ability to export tickets to Excel for reporting and analysis.
Others
- User-specific email configuration for communication settings.
- Customisable ticket descriptions with HTML support.
- Import from Excel action to enter and transfer data.
- Responsive design for compatibility with different devices and screen sizes.
Start using Funktio for free
Try Funktio for 14 days without commitment.
When you activate your subscription, the price is based on the number of users. In the future, the number of users can be increased flexibly.
Pricing
Cost-effective customer service
Our flexible pricing is based on the number of users your company has on Funktio. The value of a single delayed response to a request for quotation or the time lost in a daily messaging is easily offset.
- Easy to use
- Secure
- Customisable
- Integrable
Monthly fee
25€ / user / month
Price includes the Funktio Basic Plan subscription.
See Funktio pricing.
If necessary, we offer support for the implementation phase starting from 1 500 €
- Training, planning and implementing fields and classifications, assistance with data import