Features

Login and security

  • Secure login with username and password.
  • Two-step authentication.
  • Password recovery for users who have forgotten their password.
  • Multilingual support for the user interface (English and Finnish).

Request management (Tickets)

  • Creation of tickets by e-mail and manually.
  • Detailed ticket view, where you can edit ticket information in a table
  • Customizable ticket fields, including source, urgency and status.
  • Ability to assign tickets to responsible persons and processing teams.
  • Notification to the responsible person of a new ticket.
  • Support for different types of tickets, such as service/product related, general enquiries, etc.
  • Customizable ticket descriptions with HTML support.

Search and filtering

  • Advanced search features for tickets with customizable filters.
  • Possibility to save and load search parameters for efficient processing of tickets.
  • Ability to filter tickets by urgency, status, number, source and other predefined criteria.

Customisation and configuration

  • Ability to save searches as favourites for personal or shared use.
  • Custom column configuration for personalised ticket lists.
  • Ability to export labels to Excel for reporting and analysis.

Management tools

  • User management for creating and maintaining user accounts.
  • Management of groups and classifications for organised ticket management.
  • Access to additional features.

User profile and settings

  • Personalised user profiles with the possibility to change the interface language.
  • User-specific email configuration for communication settings.
  • Security settings, including a password change function.

Additional features

  • Import from Excel function for data entry and transfer.
  • Responsive formatting for compatibility with different devices and screen sizes.

Architecture and security

  • SaaS application, you don’t need your own installation
  • On-premise installation also possible, please ask separately
  • The app and its data are stored in the EU (Finland)
  • Each instance in its own database